If you cannot attend an appointment for any reason please inform us at least one hour before your appointment so that we are able to give the slot to someone else.
Missed Appointments
The Practice is under an extreme amount of pressure to ensure that patients are able to be offered an appointment when required. We are therefore addressing the small number of individuals who continually fail to attend appointments.
Therefore the Practice is having a formal policy in place for patients who miss appointments:
If you regularly miss appointments you shall be sent a letter. This letter shall be sent upon missing three appointments and shall be a reminder letter advising you that if you miss a fourth appointment you shall no longer be allowed to pre-book appointments. In this situation, if you wish to see a Doctor, you shall be asked to attend on a certain day before 9am. You will have to wait and you will be seen sometime that morning between 9-1pm when the Doctor is able to fit you in amongst their other booked appointments.
We are doing this in an attempt to cut down on the huge number of missed and wasted appointments thereby improving access to Health Care for all our patients.