We are working to improve access to same-day healthcare for our community.
NHS Highland and Alness & Invergordon Medical Practice are currently developing a new GP Walk-In Centre service for local patients. The service is being introduced gradually to ensure it is safe, effective and meets the needs of our community.
What is happening?
Over the coming months, some patients may notice changes to how they access same-day care. The new service is being tested and introduced in phases before becoming fully operational. This allows us to make sure the service works well for patients and staff and that patients are directed to the most appropriate healthcare professional.
What does this mean for patients?
v Your GP Practice remains open and available as normal.
v Patients should continue to contact the Practice in the usual way unless advised otherwise.
v Urgent same-day health concerns will continue to be assessed and directed to the right service.
v Further information will be provided before any significant changes to how services are accessed.
Why are we making these changes?
The aim is to improve access to urgent primary care, provide additional same day appointments, and ensure patients receive the right care in the right place at the right time.
The new model aims to support patients with urgent but non-emergency health concerns while helping reduce pressure on other healthcare services.
The current focus is on establishing the service locally with any future developments in other practices considered as the service matures.
Important Information
The Walk-In Centre is not designed to replace emergency services.
If your condition is serious or life-threatening, please call 999 or attend the nearest Emergency Department.
For minor illnesses and healthcare advice, other services such as community pharmacies may also be appropriate and you may be directed to these services where suitable.
Keeping You Informed
We understand that there has been interest in the new service and that patients may have questions. As plans develop, we will provide regular updates through the Alness & Invergordon Medical Practice, NHS Highland communications channels and via our practice noticeboards and reception staff.
Thank you for your patience and support while we work to improve local healthcare services for our community.
July 2026
